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Helpdesk Support Analyst/1st Line Support Analyst
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Details:
Job ID: 141474
Position: Helpdesk Support Analyst/1st Line Support Analyst
Job category: IT, Telecoms
Rate/Salary: 18000 Per Annum + benefits and overtime
Job location: North West - (Manchester)

F1rst Commercial Recruitment
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DESCRIPTION

Our client, based local to City Centre Manchester is looking to recruit a 1st Line Support Analyst to join their growing team. This is an exciting role for anyone with helpdesk support experience who wants to build on their knowledge and be part of a growing business.

The company is well-established and provides services for some very well-known brands. The offices are based in a good location with plenty of free parking. They offer a full training package and on-going support from Trainee to fully fledged Support Analyst/Developers.

We are looking for someone with excellent customer service skills who has been working in a helpdesk capacity providing application support of some sort. Some form of IT qualification would be an advantage but is not essential.

Main duties to include:

* Provide first line customer support within the delivery team
* Provide support by problem investigation and resolution
* Provide regular customer progress reports
* Escalate high priority incidents and SLA non-conformance
* Manage and prioritise outstanding call list
* Highlight and help resolve customer issues
* Undertake software development utilising company software development standards
* Provide a high level of customer service at all times
* Be available for early/late rota and out of ours (after 6 months and paid for)

We are looking for:

* Help desk application support experience
* Coding/data fix knowledge
* Excellent customer service skills
* Confident telephone manner
* An IT qualification (college or degree level is desirable, not essential)
* Professional and personable
* Someone who is keen to learn and wants a career in software support

In return you can expect:

* Salary £18k
* Hours of work between 8am-4.30pm
* Annual profit share
* Competitive overtime rate for covering the out of hours service
* Pension
* 23 days holiday rising with service

If you are interested in this position please contact one of the team on 0161 359 3111 or email a copy of your CV and current salary, quoting reference number: SSSA2806 and where you saw the job advertised.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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