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Customer Service Call Centre Trainer
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Details:
Job ID: 146882
Position: Customer Service Call Centre Trainer
Job category: Graduate Training
Rate/Salary: 25000-28000 Per Annum + benefits and bonus
Job location: North West - (Manchester)

F1rst Commercial Recruitment
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DESCRIPTION

Customer Service Call Centre Trainer needed for out of hours training within a 24/7 call centre. NO NIGHTS.

The company based local to Manchester City Centre, operate Nationwide and places a huge emphasis on service delivery and so is looking to support the existing trainers in order to cover the; part timers? staff training as well as the evening shift staff training.

This role has come about due to growth within the division and the plans are to continue this growth across a 3-5 year timeframe. This should give plenty of scope to build a solid training department and support the delivery of a first class service to their customers.

The role is not to build a training plan as there is already one in place; it?s to execute ?hands on? training to the customer services staff.

There are some excellent team leaders who support their teams very well, although they are busy with their own roles, so our clients wants to relieve the pressure and build in a trainer for the 'out of hours' customer service call centre.

The role will be very much ?hands on?. This is about training soft skills, call technique, call control, difficult customers, confidence building and encouragement as well as working with the team leaders in evaluating capability, learning speed, development potential, areas of concern etc.

The hours are 2pm-10pm with an element of flexibility with our client. There would also be one in two/three weekends required in order to train the part time weekend staff that are unable to come in for training through the week.

Customer Service Call Centre trainer experience is highly beneficial although experience within customer service training is more important.

Our client is offering a salary of circa £25k+ with a performance related bonus, healthcare plan which gives you cashback on dental and optical costs and access to private medical care, 28 days holidays (including Bank Holidays), free parking and pension,

If you are interested in this position please contact Sharon on 0161 359 3111 or email a copy of your CV and current salary, quoting reference number: 2891 and where you saw the job advertised.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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